Frequently Asked Questions

Here you can find all the questions you need answered

  • How to work with Genie 360 ?

Welcome to Genie 360

In order to start tracking your time, sign-up is required. You can do it here.

As an employer, you will be able to set up your account and download your tracking app during the onboarding process when registering with Genie 360.

As an employee, after being added to an account by your employer, an invitation will pop up in your email, where you will be encouraged to download the Genie 360 app. The app will automatically adapt to your computer's operating system.

After downloading the app, feel free to launch it. For every OS the launch is a little different:

  • Mac users - search for the app in the application folder;
  • Windows users - double-click on the icon in the Downloads folder;
  • Linux users - search for the Genie 360 app in the desktop toolbar;
  • How to add the employee to my company account?

Simple step to add your employees to join the Genie 360 app

  • Go to the Employees-> Employee details section, and in the upper right corner, there will be a (+) sign button Register to a new account. Insert all the necessary information about the member and in the end, choose the submit button. (Employer create for employee)
  • How to use Genie 360 as an employee?
  • Getting started - How to begin tracking your time.
  • An email will be sent to you by an admin. There you will find your Genie 360 Username and Password. You will also need to Download the Genie 360 app.
  • Now you should see a Genie 360 icon on your taskbar. Clicking on it will take you to your Genie 360 status. You can right-click on the app icon for more options as well.
  • What the stats mean - What all the tracked statistics represent.
  • Arrival time - The time you tracked with our genie 360 login time.
  • Left time - The last time you tracked any time that day.
  • Genie 360 time - Time spent on your computer
  • Productive time - Total time spent on productive apps.
  • Time at work - Total time from when you arrived and logged in to when you last tracked time.
  • Idle time - Any time periods when you have been away from the computer or inactive.
  • Offline time - Offline time will sync automatically when the user turns to online. There is no possible way to add manually.
  • Effectiveness - Productive time will be calculated with your Genie 360 start time & End time of Genie 360
  • Measuring productivity - How Genie 360 measures productive time.
  • The Graph ratio will be a measuring point of productive level for each working day of resources.
  • Tracking projects - How to track projects and tasks using Genie 360.
  • Tasks will be assigned for resources, EOD resources should lock their time for their selected project task completion.
  • Automatic break timer - Resource idle from machine means, Genie 360 will ask the reason (for every 5 mins, when the resource is hidle)
  • Genie 360 will maintain the break hours separately for every day.
  • What does Free trial mean?
  • What systems does Genie 360 support?

Genie 360 will be supported for Windows, Mac, and Ubuntu OS. you can verify the below list for your reference.

For Windows OS we provide service windows 10 and above OS. you can download the .exe file and install in your system

  • How to start Application automatically?

Once our app is installed in your system it will add the app to the Startup folder by default so the application will start automatically at every time of the system ON.

  • Whether it will be used both offline / Online?

Yes Genie 360 will be working in both offline and online, but at the same time login function need online to get the data from the server, after that the app will start to track the employee system whether it will be in offline mode it stores the all the data in the local system and then when the system turns to online all the data will be sent to server and save it

  • Can I track all the applications which are on display on the screen?

Yes, Genie 360 tracks once login with our application, it can track all the applications which are displaying on the screen, and also it tracks all the screens and Overall activities of the User done in his system.

  • Where can I find the Genie 360 app icon on my computer?

After successfully installing the application will automatically create the shortcuts on the desktop, After logging in to the Genie 360 app, you will see the app icon on your taskbar of the desktop.

On Windows, the Genie 360 app icon must be added in the Toolbar, In some cases, the icon can be hidden under hidden icons. In this case, press on 'hidden icons' option and move it out to the taskbar so you can see it:

  • Do users know that the app is working on their computer?

Genie 360 is designed to improve each team member's productivity. Users are always able to see the tracked data and productivity when necessary. They can do so by clicking on the Genie 360 icon in their computer's taskbar. The application will always start along with other programs when booting the computer.

  • Is there an invisible Genie 360 version available?

Genie 360 is not an invisible version, Once an employee was login & click on the hide button means, it will be hidden on the taskbar.

  • How does the application work?

In order to start tracking your time with the Genie 360 app, first, you must install it. Afterward, you will be encouraged to log-in to your account through the application.

Once that has been done, your time will be tracked automatically. The application will start along with your computer. You can see the collected data for the day in the Genie360 portal the admin or team Leader can view the data in the specified user's details.

Genie360 can track the which project currently working by the user,

The overall activity of the Computer, it captures the screen along with the Which is the application is used, which browsers are used and also track the working time of the user,

  • How to record/track time manually?

The Genie 360 app is not allowed to access in Manually, Genie fully automated function, once you logged In it started to track the activities of the user and store all the records to the server.

  • What does the Dashboard indicate?

The Dashboard is an overview section for how the entire company is doing for the selected day. This section is varied based on the login if the admin's login.

  • How to do auto screenshots work?

The Screenshots feature enables Genie 360 to capture users’ computer screens in random time intervals. That way managers can view their member’s activity throughout the day, and have a greater knowledge of how the users spend their time at work.

The feature can be enabled for all the employees by default.

To enable screen capture for a few users, Choose the user from the employee details menu and click Edit, go to settings you can see the Screenshot timing and Screenshot enable option should there be screen capture". Don't forget to save the button! as well as the time intervals.

  • How to leave a message through the application?

The Genie 360 application does not option to leave a message through the application

  • How can I login offline?

The Genie 360 application will not have support to login in offline mode, the entered login credentials need to be verified, and then it should be allowed to log in, so the application needs the online network to log in with the application.

  • Is Genie 360 Application working offline?

After the successful login the application will be allowed to work in offline mode and also it tracks the timing and saves the screenshot in its own system local, once the system turns to online all the datas is transferred to the server and the user data is shown in the Genie web portal.

  • How can I change my password?

If you forgot your password, you can reset it here.

In case you want to change your password, press on the account button in the top right corner Change Password.

  • How to reset a password?

In case you have forgotten a password, there is an easy way to reset it and get back to work. Do the following steps:

Go to the link here.

Enter an E-mail address you created the Genie 360 account with.

An automatic email will be sent to the email you entered. Click on the link in the email.

Type your new password.

  • Why my account isn't working?

Various reasons might affect data collection for your Genie 360 app:

The application is closed or not running. In order to track your actions and time spent on the computer, the Genie 360 app has to be switched on. If you're a Windows user, the Genie 360 app will appear in the lower right corner taskbar.

If you're a Company administrator, check whether the account has IP restrictions. No data will be collected if the user is outside the indicated IP network.

  • Usually, Company admins set weekdays as your working days. In that case, there will be no data collected for the weekend.
  • Internet connectivity issues might affect your tracked actions.

If you need additional help, feel free to contact support@Genie360.com

  • Why is my account not working on a new Mac OS?

Due to the new Mac OS update, the Mac system has forced apps to request certain types of system privileges that were generally allowed in previous releases.

In case you have updated your Mac to the new "Catalina" OS, you might receive prompts or warnings that you have to approve or add the Genie 360 app to the Security & Privacy system preference pane’s Privacy tab.

In order to allow Genie 360 to keep tracking your time, you have to allow it in the computer settings. Go to System Preferences -> Security & privacy -> privacy->Screen Recording. Then, checkmark through which web browser you will be continuing using the Genie 360 app.

  • What happens, when the internet connection is gone?

If a user is logged into their Genie 360 app through the desktop application and the internet connection is suddenly lost, Genie 360 will go offline (For all the users (Ubuntu, Windows & Mac). Genie 360 App in your profile photo, there will be a green indicator for online. The offline indicator will turn to red.

However, the data will be collected locally on the computer until an internet connection is re-established. Afterward, tracked data will be sent back to your application

  • Can I restrict Genie 360 from capturing the document names and windows titles?

To disable Windows titles or document titles from being captured for a team/department, go to Employees-> Employees details, select any specific employees, and choose setting details tab. There will be a two toggle button. One is for the screenshot to ON/OFF. Meeting Toggle button ON/OFF used to ask the reason for employees when they were hidden.

  • How to Install the Genie 360 Application in the Windows system?

Genie 360 will provide the setup as exe file to download from the website, You can download the setup here (link)

  • How to Install the Genie 360 Application in the Mac system?

Genie 360 will provide the setup as a Zip file to download from the website, You can download the setup here (link)

  • How to Install the Genie 360 Application in the Ubuntu system?

Genie 360 will provide the setup as a Zip file to download from the website, You can download the setup here (link)

  • How to Setup the Genie 360 application?

Windows:

Genie 360 will provide the setup as exe file to download from the website, once complete the download, directly double-tap that setup to open it and the popup will be shown choose the Run button on it

Mac System:

Genie 360 will provide the setup as a Zip file to download from the website, once complete the download, directly move that file to the settings page to run the application.

Ubuntu System:

Genie 360 will provide the setup as a Zip file to download from the website, once complete the download, directly move that file to the settings page to run the application.

  • How to launch a Genie 360 application for every system?

Once installed the application the app shortcut icon will be added to the desktop and the user can directly access to launch the application, and also the App by default added in the startup folder, so it can be launched every time the system starts. After launching the application the user can enter the email address and password to start the application.

Simple step to create the employee account to join the Genie 360 app

Go to the Employees-> Employee details section, and in the upper right corner, there will be a (+) sign button Register to a new account. Insert all the necessary information about the member and in the end, choose the submit button. (Employer create for employee)

To change the role for an employee, go to Employees-> Employee details, select any specific employees ,and choose the setting tab. There will be a Role setting tab, you can change the role easily by these steps.

To remove the account for an employee, go to Employees-> Employee details, select any specific employees, and choose the profile tab. Look at the official details. Click on the sticked icon on the right corner. That helps to remove the account.

  • Does Genie 360 have a bulk upload option to create an employee account?

Genie 360 will add the employee account one by one, In feature genie will do a bulk upload.

  • How to create the Team?

To create the Team, go to Employees-> Employee details, select any specific employees, and choose the profile tab. Look at the official details. Select the Designation as “TL or GM”. That helps to create the Team

  • How to assign the employee to the Team?

To create the Team, go to Employees-> Employee details, select any specific employees, and choose the profile tab. Look at the official details. Select the Reporting to as “TL or GM”. That helps to assign the employee to the Team.

  • How to set an employee as Admin?

To set the employee as admin, go to Employees-> Employee details, select any specific employees and choose the profile tab. Look at the official details. Select the Designation as “Admin”.

  • How to Change Ownership of the company account?

To change Ownership of the company account, go to Employees-> Employee details, select any specific employees and choose the profile tab. Look at the official details. Select the Designation as “CEO”.

  • What does Hide owner data mean?

By default, administrators are able to see the company owner's activity. However, as an owner, you can hide your own personal data. Moreover, to gather proper Reports, by enabling this feature, reports will be created for the company members only. To do this, go to Employees-> Employee details, select your name from the table and choose the setting tab. There will be a two toggle button. One is for the screenshot to ON/OFF. Meeting Toggle button ON/OFF used to ask the reason for employees when they were hidden.

  • How to delete/archive employees?

To remove the account for an employee, go to Employees-> Employee details, select any specific employees and choose the profile tab. Look at the official details. Click on the sticked icon on the right corner. That helps to remove the account from the employee's table.

  • How to delete my account?

To delete my account, go to Employees-> Employee details, select your name from the employee table and choose the profile tab. Look at the official details. Click on the sticked icon on the right corner. That helps to remove the account from the employee's table.

  • How to change which days and times the application will track employees?

Currently, genie 360 will track the employee for all the days, Only we restrict manually using these steps,

To disable Windows titles or document titles from being captured for a team/department, go to Employees-> Employee details, select any specific employees and choose setting details tab. There will be a two toggle button. One is for the screenshot to ON/OFF. Meeting Toggle button ON/OFF used to ask the reason for employees when they were hidden.

  • How to set the Start time of log in the app for employees?

To set the start time of login the app for an employee, go to Employees-> Employee details, select your name from the employee table and choose the profile tab. Look at the official details. Select the dropdown of the start time, and choose your time, that will set as Genie 360 login time.

  • How to change Violation timing?

Genie 360 will not allow changing the violation timing, It will ask the reason for a violation on Genie 360 app.

  • How to enable screen capture?

To enable Windows titles or document titles from being captured for a team/department, Go to Employees-> Employee details, select any specific employees and choose the settings tab. There will be a toggle button in the screenshot to ON/OFF.

  • Where can I find the taken screenshots?

To Look at the screenshot which we can find in this way. Go to Team->My Timesheet and select the screenshots tab, you can find the result.

  • How to change screenshot quality and time intervals?

In Genie 360 image quality is high, so we can’t change. But we can change the time intervals by these steps.

Go to Employees-> Employee details, select any specific employees, and choose the settings tab. There will be a drop-down option to select the intervals.

  • How to delete screenshots?

Genie 360 doesn’t have the delete options for screenshots, It has only block options follow by these steps

Go to Employees-> Employee details, select any specific employees, and choose the settings tab. There will be a toggle button in the screenshot to ON/OFF.

  • Can I restrict employees from using Private time?

Genie 360 can’t restrict the private time, it will connect with private time & Genie will continue is service

  • Can I restrict Genie 360 from capturing the screen shots?

Go to Employees-> Employee details, select any specific employees, and choose the settings tab. There will be a toggle button in the screenshot to ON/OFF.

The Projects section is a feature of Genie 360 web portal that allows you to dedicate a certain amount of tracked time to a particular project. “Project” is the name we have assigned to it, but it can be used to Track - a task, process, client, resource, etc. In the admin portal “Project menu” have the “On-Going” and “On Hold/ Complete”. The onGoing section will show the list of projects that will be OnGoing status and allow you to view the details of the projects. On Hold/ Complete section will list of projects are completed and the ON Hold Status will be displayed and also it will allow us to view the details of the status of the project.

The admin and the Manage Role member can create the projects, Go to - Projects -> OnGoing - click the (+) icon on the right corner to create the project.

While creating the project must enter all the project information and add the resource for that project can use the add (+) icon.

When the Resources start working on the projects chosen on the Genie 360 app it will start tracking a project, you can find the Project status Go to - Projects -> OnGoing - List of the project on that page ''Create a project / Search for a project''. Here you can find already existing projects or you can create new ones as well.

Each project will track all the activities like an Assigned resource, Released resources, Work logs, Add Ons, Comments, and activities for that specific project. Total Working hours, total assigned resources, Billing hours all are tracked here.

  • What is the difference between projects and tasks?

When using projects, you can dedicate a certain amount of tracked time to a particular activity you did for the project. For example, you prepared a report for one of your customers. So, you would create a project called Client A.

However, you can have a detailed breakdown of projects as well. Creating tasks under a project allows you to track time for different things that you have been working on while on the project. It could be Client A - Preparing reports and Client A - Modules. Preparing reports and Modules are tasks, in this case.

  • How to assign project time manually?

The admin or a Manager role member can be assign the Time for the Project Manually, Go to Project -> OnGoing - View the Specified Project and Assign the Time for each resource

  • How to change my project time?

If you want to change the Project time, The Admin or Manager role member can change it, Go to the Projects - > OnGoing, view the specified project Edit the time on the Resource manually for the project time will be changed.

  • How to archive or delete projects?

In Genie 360 will be allowed to archive the project not to delete the Added project, You can change the status archived it will be moved from the list.

The Admin or manager role member can be allowed to Change the Project Status to Archived. Go to the Projects - > OnGoing, view the specified project in the Information section.

  • Where can I see my recently used projects?

In Genie portal at the project list section the recent used Project will be listed first, the Recent action update on the project it will be moved first in the list,

  • How to use project filters?

To find specific projects, you can use the project's filter feature in the ''Projects'' section. You can enter the Project it will automatically filter the projects on the Specified Name and also you can enter the Project Platform and will be filtered the list automatically.

You can choose the Filter on the Client name it automatically filters the project and also You can choose the Filter on the Billing Type it automatically filter the project and then You can be choose the Filter on the Project status it automatically filter the project this case the filter will be work as AND function to Filter the List

  • How to set up and change project hourly rates, estimate costs and time?

Genie 360 will not provide the option for maintaining the cost of the project here so we do not have an option to estimate the cost or Hours rates.

We provide the setup to maintain the time of the project and also to Billing type as Fixed or Dedicated for project

  • Why don't I see my project costs?

Genie 360 does not have the Project cost option, so we don't show in the Project section

  • Why is there no data under my Projects section?

The most common reasons are:

  • A filter is not applied correctly.
  • There are no projects created.
  • How to add or assign a resource to the project

The admin or manager role member can be allowed to assign the resource to the Project, go to Projects - > OnGoing, view the specified project in the Information section Click the add icon (+) on resource tab and choose the Role and No Of Resource and then click the save button, Don't forgot to click the save button if you are not hit the save it will not affect the Assigned resource

Now move to the Assigned resource tab and the Add (+) icon will be available, click that and then choose the Resource to assign, once Add button hit then it will be assigned successfully.

To add the Team Members, go to Employees-> Employees details, select any specific employees and choose the profile tab. Look at the official details. Select the Reporting to as “TL or GM”.

To assign the Projects for the Team Members, Go to Projects -> On Going and click “+”’ to add the projects for employee’s. So that TL / GM can view the projects for their team numbers according to the role.

To get the overall Project status. Go to Projects -> On Going in that project table select any one of the project name’s which you need, it will show the overall status of project.

  • How to intimate the absence before?

To intimate the absence before, there are two ways to go, Click on calendar icon on top left corner.

Another way is to select the calendar menu, and click on the “+” icon to apply the permissions.

  • How to find the absence records of employees?

To find the absence records of employee’s. Go to Employee-> Attendance, in that we can find the absence records of employees, and then we can sort using the month / Day.

Genie has two ways to resolve the violation.

In Genie 360 App it shows the indication on violation, open the violation screen and resolve the violation with listed reasons.

To verify resolved violations, Go to Violation-> My Violation screen, it will be listed on this screen

  • How to view the timesheet of Team Members ?

To view the timesheet of Team Members, Go to Team-> My Team here we can find the timesheet of each team membres working hours, break hours .etc

  • How to take the timesheet as a report file?

To take the timesheet as a report file, Go to Dashboard -> Timesheet report. here we can have the option to sort with date also, to take the timesheet report for particular date. Then find the employee name and click on the download symbol above the right corner. It will download the csv file as timesheet report

  • How to enable screen captures for employees?

To enable Windows titles or document titles from being captured for a team/department, Go to Employees-> Employees details, select any specific employees and choose the settings tab. There will be a toggle button in the screenshot to ON/OFF.

  • How to convert the screenshot as a file?

Genie 360 only converts the timesheet as a file, but for the screenshot we can view for all employees individually and for team members too..

  • Where can I find the taken screenshots?

To Look at the screenshot which we can find in this way. Go to Team->My Time sheet and select the screenshots tab, you can find the result.

  • How to change screenshot time intervals?

To change the screenshot time intervals.Go to Employees-> Employees details, select any specific employees and choose the settings tab. There will be a drop-down option to select the intervals.

  • How to delete screenshots?

Genie 360 doesn’t have the delete options for screenshots, It have only block options follow by this steps

Go to Employees-> Employees details, select any specific employees and choose the settings tab. There will be a toggle button in the screenshot to ON/OFF.

  • How to look the status report of the resource

To look at the status report of the resource. Got to Employee -> Employee details, here it will show all the resources names.

  • How can I subscribe?

Once you are ready to set up a subscription with Genie 360, head over to the billing section. To start out, check if the desired amount of users, billing period and pricing plan have been selected.

When that has been done, click on the 'Add payment method' button. This will lead you to a new window where you can choose one of the two available payment methods - Card or a PayPal account.

Enter the payment details and save them. Your subscription will start automatically and the added payment method will be billed every month on the first date if you chose monthly billing, or on the same date each year if you chose annual billing.

As a note, if you still have an active trial with Genie 360, your subscription will start after the trial period has ended.

When you set up a new subscription, an invoice will be issued only for the remaining days in the current month - you will not need to pay for a full month if it is not the beginning of the month.

  • How much does Genie 360 cost?

Genie 360 is free to try for 14 days and will always stay free for individual use with the Lite plan.

When the 14-day trial period for Genie 360 runs out, to continue tracking time, company accounts have to start a subscription with Genie 360 by choosing one of the three available plans.

Prices shown in this image apply for one user accounts - adding team members to your account lowers the per-user price, depending on how many employees you add to your account. The slider on our Pricing page will help you find the subscription fee for your team.

  • What are the differences between the pricing plans?

For company and freelancer accounts, Genie 360 offers three pricing plans: Pro, Premium and Enterprise.

The Pro plan offers the basic functions of time tracking:

  • Automatic time tracking
  • Productivity calculation
  • URL and app tracking
  • Document title tracking
  • Idle time tracking
  • Project time tracking
  • Private time
  • Pomodoro timer
  • Custom reports
  • User integrations - Google and Outlook calendars
  • Mobile app

When upgrading to the Premium plan, additional features are available:

  • Automatic screenshots
  • Absence and Work Schedule calendars
  • Invoicing
  • Company wide project management app integrations, such as Jira and Basecamp
  • Offline time approval options for Admins
  • IP restrictions

For companies looking for a personalized time tracking experience, the Enterprise plan will be the best fit, offering all Pro and Premium features, as well as:

  • VIP support
  • Personalized onboarding
  • Unlimited projects and tasks
  • Unlimited data history
  • Custom API functions

To read about the pricing differences, check out this FAQ page.

  • What payment methods are available?

Genie 360 offers two payment methods:

  • Credit card- We accept Visa, MasterCard, American Express and Discover Card through our online payment processing system.
  • PayPal- You will be asked to link your PayPal account with the Genie 360 account.

Other forms of payment methods, such as invoices, are not available.

Once you set up a payment method, it will be billed at the start of each month if you chose monthly billing, or once per year if you chose annual billing.

  • How to add or remove employees from my subscription?

Genie 360 uses a user step based pricing system. To change your plan to a different amount of users, go to Settings -> Billing and look for the button Add more.

In the pop-up window, select how many employees are you looking to track with Genie 360. Use the slider or write in a number in the marked box. The billing calculator will automatically calculate the Upgrade fee and the upcoming subscription fee.

If you wish to change to a smaller number of users, make sure that you have removed employees beforehand to match the target user step in the Pricing. Note!

  • During the month, new users can't be added beyond the current pricing plan. Genie 360 admin/owner has to upgrade the account and pay for the remaining days of the month first.
  • A downgrade can be done anytime during the month; however, admin/owner has to reduce the number of users first. No refund will be provided.
  • If Genie 360 is not able to charge the payment method, when upgrading Genie 360 account, new members can not be added.
  • What is the difference between monthly and annual billing?

The two available billing periods differ in regards to when the payment method is charged and in the total price:

  • The monthly billing plan charges your payment method on the first day of every month.
  • The annual billing plan charges once a year on the date when the plan was started, and offers a free month of subscription compared to the monthly plan.

To change your billing period, head over to the Billing section of Genie 360 and look at the 'Billing period' box.

Clicking on the switch button will open a new window where you can change between the two plans. To save your choice, click on the 'Upgrade' button on the bottom.

If you choose to switch to a different billing period, the change will be applied after your current billing period ends, unless you add more employees to your plan, which will automatically generate a new invoice.

  • How to change my pricing plan?

To change the pricing plan on your account, go to the Billing section of Genie 360. From there, look for the 'Change plan' option and click on it.

  • How to cancel the subscription?

To cancel your subscription with Genie 360, head over to the Billing section in your settings. From there, look for the 'Remove' button next to your payment method. Click on it and follow the instructions there.

After removing your payment method, you will not be issued a new invoice after the current billing period ends. Keep in mind that Genie 360will not refund unused subscription periods that have already been billed.

  • What can I do in the invoicing section?
  • How do I create an invoice?
  • How do I add project time to my invoice?
  • How do I send an invoice to a client?
  • How will the sent email from Genie 360?
  • How do I download, print or edit an invoice?
  • Can I set up automatic invoicing?